Refund policy

Our refund principle

Before work begins — that is, before we have verified your credentials and actually started — we refund in full and do not ask why. Once work has begun, the terms below apply.

When a refund applies

• You ask before work begins — refunded in full
• The server does not have the free disk space the Docker stack needs (10 GB minimum, 20 GB or more recommended) — refunded in full
• The source is too tangled to refactor, or we judge that we cannot deliver what was promised — refunded in full
• The assessment shows the conditions for the work are not met (it turns out to be shared web hosting, for example) — refunded in full
• Through our own fault we cannot start or finish within the schedule we gave you — refunded in full
• The result falls short of the stated scope and further work does not resolve it — refunded after discussion

None of these is your fault, and in each case we hand over the evidence behind the decision: the assessment record, the disk measurement, the work log.

When a refund does not apply

• Simply changing your mind after work has begun
• Refusing delivery once the work is finished and the measured before/after report shows the improvement
• Delays caused by credentials that were wrong or never submitted — that is a reason to wait, not a reason to refund, and we reschedule by agreement
• Requests for things outside the stated scope (copywriting, design refresh, server rental costs, paid licence fees)
• Problems caused by changes you made after handover — those are handled under defect support instead

How a refund is processed

PayPal (USD)

① Ask for the refund from the contact page → ② we review and reply within three business days → ③ we issue the PayPal refund, returned to the original payment method → ④ we confirm that it is done. Under PayPal’s own policy it can take three to five business days to appear.

Bank transfer (KRW)

① Include the account the money should be returned to (bank, account number, account holder) with your request → ② we review and reply within three business days → ③ we transfer to that account → ④ we confirm that it is done.

Please send refund requests to the contact page together with your order number.